If you need assistance, our support team is ready to help with questions, account-related issues, technical concerns or general feedback. We offer prompt help via live chat, email and phone; our advisers can assist with account queries, deposits, withdrawals and site issues. For urgent matters use live chat, otherwise send an email and we will reply as soon as possible. If you prefer email, include your account ID to speed up handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies during working hours; typical email reply within 24 hours) |
| General enquiries | [email protected] (corporate and account enquiries; typical reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner programmes and tracking; payments on request) |
| Phone | +44 20 7946 0831 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; email and phone Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases that require documents. Please send your message to [email protected] with a clear subject line, your account details and up-to-date contact information. Including screenshots or attachments speeds resolution. Incomplete or vague requests may cause delays, so provide concise steps and preferred times for follow-up.
Contact Form
Response Time
Support response times vary by request. Most inquiries are answered within one business day, and simple account or payment questions often receive a reply the same day. More complex issues, such as detailed verification, fraud investigations or payment disputes, may take longer depending on their nature and the checks required. We will keep you updated and aim to resolve cases promptly.
Feedback
Have feedback, suggestions, or ideas to improve the site? We want to hear from you. Send your thoughts to our support team or use the feedback form and we will review every submission carefully. Your input helps us improve features, fix issues, and shape a smoother experience for all players. Thank you for helping us get better.